Launch Cart Refund Policy
Our refund policies differ depending on which product was purchased. Please refer to policies below to find out if you qualify for a refund.
What type of products do we sell?
For recurring monthly subscription products:
For Launch Ready Online E-Commerce Stores:
For Done For You Merchandise E-Commerce Stores:
Since our “Done For Your Merchandise Stores” are built by hand and they require extra manual labor from our wonderful tech team, we do not issue refunds once an online store has been created and delivered by a member(s) of the Launch Cart Team. If you request a refund and you have not received login instructions but your site has already been created, you are not eligible for a refund. Due to mail delivery issues that can be out of our control, we hold the customer accountable to check-in with our support team to request your login details if you feel that you should have received them already.
How Can I Be Eligible For a Refund? If you have a ordered a Done For Your Merchandise Ecommerce Store and have not received login details due to the site not being created, you are entitled to a refund.
For Launch Cart Artwork Library Purchases.
Since these products are delivered directly to you at time of purchase and you can download these products directly to your computer, we do not offer refunds on these purchases unless the product is defective or you had a problem with your order. If you have questions about this, please contact us at: https://help.launchcart.com